1. Artificial Intelligence
Artificial intelligence and advanced machine learning are composed of technologies and processes like deep learning and neural networks. Techniques are moving beyond rule-based algorithms to create systems that understand, learn, predict, adapt and potentially operate autonomously making smart machines appear "intelligent". As encouraging as AI and machine learning sounds, many people don't realize that as AI evolves, so does its criminal potential.
2. Intelligent Apps
Intelligent applications such as virtual personal assistants (VPAs) are making everyday tasks easier. VPNs and virtual customer assistants (which promise to enhance customer service and sales) should transform the nature of work and structure of the workplace.
3. Intelligent Things
Intelligent things, such as drones, autonomous vehicles and smart appliances, permeate the environment, but we expect to see a shift from stand-alone intelligent things to a collaborative intelligent things model. Intelligent things will leverage AI and ML to interact with humans and surroundings.Smartphones, smartwatches and smartglasses will partner with intelligent things and form a Smart Ecosystem.
4. Virtual and Augmented Reality
Immersive technologies, such as virtual reality (VR) and augmented reality (AR), have captured the imagination of gamers and other consumers, but they will increasingly have business-to-business implications. We are still in the beginning stages of VR and AR and we will evolve dramatically through 2021. We will see rooms and spaces become active with things, and their connection through the mesh will appear and work in conjunction with immersive virtual worlds.
5. Digital Twin
Within three to five years, hundreds of millions of things will be represented by digital twins. A digital twin is a dynamic software model of a physical thing or system that relies on sensor data to understand its state, respond to changes, improve operations and add value. Organizations will use digital twins to proactively repair and plan for equipment service, to plan manufacturing processes, to operate factories, to predict equipment failure or increase operational efficiency, and to perform enhanced product development.
6. Blockchain Technology
Current blockchain technology hype is around the financial services industry, but a growing number of industries have joined the party. According to the Economist, a blockchain is a distributed database that maintains a continuously-growing list of records called blocks secured from tampering and revision. Each block is chained to the previous block, and the process is noted in a specially encrypted peer-to-peer network.
7. Conversational Systems
Currently the focus for conversational interfaces is focused on chatbots and microphone-enabled devices. Soon, they will move from chatbots to a broader digital mesh, which will move to an expanded range of endpoints that we will all interact with on a daily basis. These will work together to a growing extent. This will enhance ambient digital experience in the process.
8. Digital Technology Platforms
Digital technology platforms provide the basic building blocks for a digital business. There are five major focal points to enable digital capabilities and business models:
- Information systems
- Customer experience
- Analytics and intelligence
- Business ecosystems
Every organization will have some mix from across these five digital technology platforms. The platforms provide the basic building blocks for a digital business and are a critical enabler to become a digital business.